Jolene Dookeran's Profile

284 Jolene Dookeran Senior Business Analyst
6 years experience 0 projects worked Trinidad & Tobago
$18.00 /hr $0 earned
Customer SupportProject ManagementSoftware TestingTesting / QATraining

I am passionate about utilizing the full potential of data. My background is in Business Analytics and Project Management in the I.T. and software implementation environment. I have worked with companies throughout the Caribbean in streamlining business processes, implementing software, documenting processes and providing support. 

Work History (0)

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Work Experiences

  • Senior Business Analyst / Project Specialist

    Redants Caribbean Ventures

    February 2019 - August 2020

    • Project Manager for deployments in Trinidad and Tobago and the Caribbean – related to business analytics, website design, customized software and customized business solutions
    • Conducted meetings with department heads and key stakeholders
    • Conducted meetings with business owners and directors on business analytics and streamlining
    • Conducted software testing and implementation as part of a quality control team
    • Provided support both internally and externally on software deployment and troubleshooting
    • Created training material and manuals for software systems, protocols and demonstrations
    • Created and managed all company contracts and legal documentation
    • Worked as part of a team regarding budget preparation, risk management and contingency planning
    • Managed daily operations such as business functionality, coordination and administrative duties
    • Managed marketing strategies and creative content on all platforms.
    • Conducted market research internationally on trends and development
    • Created and manages reporting for marketing, client feedback and trends
    • Presented quarterly leads and proposals to Directors and team leads

  • Senior Business Analyst / Implementation Specialist

    HRplus Software Limited

    November 2014 - February 2019

    • Implemented various modules of HRplus Software Version 5 with clients throughout the Caribbean and Canada
    • Created and managed project schedules
    • Conducted presentations and status reports for projects
    • Responsible for the collection, analysis and application of data within projects
    • Worked with clients to assess their business processes, union agreements and change management
    • Performed software testing, documentation and evaluation internally and with clients
    • Worked with Programmers in streamlining the application functionality and interface
    • Trained users and created documentation for company manuals and customizations
    • Worked with security hardware and software related to system tracking and biometrics
    • Provided post implementation and help desk support to clients
    • Trained business analysts and trainers within the company
    • Travelled to Barbados and St. Lucia for on-site workshops and implementation
    • Worked on multiple projects simultaneously across various countries

  • Database/Inventory Manager

    Sports and Games Group of Companies

    March 2013 - July 2014

    • Investigated data issues such as trends, financial inaccuracies and stock movement
    • Trained employees in database use as well as sales strategies for business targets
    • Managed multiple projects simultaneously across companies and departments
    • Conducted quality control testing and verification
    • Conducted full physical stock counts for all store outlets as well as warehouses in Trinidad, Tobago and Barbados
    • Ensured constant monitoring and functionality of all store outlet databases
    • Oversaw stock receivers and distribution to all company outlets
    • Produced and manipulated reports to generate feedback for all companies
    • Focused on e-business and e-commerce initiatives for the retail companies

  • Information Technology Manager

    Sports and Games Group of Companies

    March 2013 - July 2014

    • Managed and co-managed the launch of new store outlets
    • Prepared project proposals and budgets for the Information Technology department
    • Created project documentation and risk assessments
    • Created databases for the various companies
    • Monitored all Information and Communication Technologies for the various companies
    • Managed the security features of each database system inclusive of data card creation and monitoring
    • Conducted troubleshooting (A+ and Network+) for all locations inclusive of site visits, repairs,
    networking and consultation
    • Conducted meetings with suppliers and corporate clients
    • Researched equipment, liaised with suppliers and purchasing the necessary items to conduct repairs and stock restoration for the information technology department

  • Information Systems Manager

    Aston Enterprises Limited

    September 2012 - February 2013

    • Managed the company’s website, e-marketing and social media marketing
    • Maintained the company’s Customer and Inventory Databases
    • Coordinated supplies for seminars and educational sessions
    • Conducted marketing schemes for the company
    • Started a membership program
    • Sourced equipment for members of the armed forces and emergency response units
    • Coordinated tenders and researched products for purchase


  • Professional in Business Analysis (PMI-PBA)®

    Project Management Institute

    August 2020

    Currently Pursuing

  • Professional in Project Management (PMI-PMP)®

    Project Management Institute

    July 2020

    Currently Pursuing


  • BSc. Business Computing

    London Metropolitan University

    October 2006 - November 2010

    Key Specializations:
    > Project Management and Support
    > Database Design and Development
    > Management Support Systems
    > Web Design